When your order has been shipped you will receive an email from Hermes containing your individual tracking number (please note this is different to your order number). Using your tracking number you can track your parcels journey via the Hermes website following the link in your tracking email.

If you are not available to take delivery of your parcel, Hermes will leave a calling card with details on how to reschedule the delivery and will also email you your local depot details.

PLEASE NOTE - IF YOU AUTHORISE HERMES TO LEAVE YOUR PARCEL IN A SAFE PLACE, THIS IS DONE AT YOUR OWN RISK. HALF STEP WILL NOT BE HELD ACCOUNTABLE FOR ANY LOST OR STOLEN PACKAGES.

PLEASE ALSO CHECK THAT YOUR SHIPPING ADDRESS IS CORRECT WHEN ORDERING AS ONCE THE ORDER HAS BEEN PLACED WE CANNOT AMEND OR CHANGE THE ADDRESS. THE PARCEL WILL BE DELIVERED TO THE ADDRESS PROVIDED AT CHECKOUT.

We are not able to amend the sizes of items after checkout - so please check all sizes are correct before completing your purchase. For help with sizing please visit out Size Guide page via the footer menu.

DISCOUNTS: Please note only one discount code can be used per order.

IMPORTANT: In the event that an item is no longer available after you have placed your order - any remaining items in your order will be sent and you will be fully refunded for any items not available. 

ORDERS ARE SHIPPING AS NORMAL HOWEVER THERE MAY BE SLIGHT DELAYS TO HELP KEEP OUR DISTRIBUTION TEAM SAFE WHILST SOCIAL DISTANCING MEASURES ARE IN PLACE.

Deliveries are usually received within 2 WORKING DAYS after your order has been dispatched. Please note this excludes weekends.

PRE ORDERS: Please note that any pre-order items with release dates will not be shipped until that date. E.G. If you order a shirt with a release date of 1st Feb 2022, you will receive this shirt a maximum of 3 working days from then. If your order contains one or more pre-order items - the whole order will be shipped together on the later release date. Pre-order release dates are subject to change if there is a delay in manufacturing or delivery to Half Step. The most updated release date will be stated on the website product page. 

SALE PERIODS: Delivery can take longer during sale periods when it may take up to 72 hours to dispatch your order. Our delivery time starts from when an order is dispatched from the warehouse.

We ship WORLDWIDE!

PLEASE NOTE: YOU AS THE CUSTOMER ARE RESPONSIBLE FOR PAYING ANY IMPORT AND DELIVERY CHARGES APPLICABLE TO YOUR ORDER.